ice365 Terms & Conditions – What You Need to Know Before Using the Platform

01 Introduction

These Terms & Conditions apply to the ice365 platform (ice365.pro) and all its services. ice365 is an online gaming platform built specifically for players in Bangladesh, offering fish games, slots, betting, bingo, and Live Casino.

These Terms & Conditions form a legal agreement between ice365 and its users. It is essential to read them in full before using the platform. If you object to any of the terms, please refrain from using the platform and contact our support team.

Ice365 operates on the principles of transparency and fairness. We want every player to enjoy a safe and fun environment, and to use our services with complete confidence.

02 Eligibility & Registration

To create an account and play on ice365, the following conditions must be met:

• Your age must be 18 years of age or older Use of ice365 by minors is strictly prohibited.
• All information provided during registration must be truthful, accurate, and complete.
• Each person may only open one account Only one account is permitted per person. Creating multiple accounts is strictly prohibited.
• Online gaming must be legal under the laws of your country.
• A valid mobile number and email address are required to register.

Ice365 may request a national ID or other identity documents for account verification at any time. If accurate information is not provided, ice365 reserves the right to suspend or terminate the account.

03 Account Management

Keeping your account secure is entirely your responsibility. You are personally liable for all activity on your account.

• Never share your password with anyone.
• Use a strong password and update it regularly.
• Always log out after using a public device or public Wi-Fi.
• If you suspect unauthorized access to your account, contact support immediately.

Account balances are only usable on the ice365 platform. Transferring or selling your account to another person is strictly prohibited. To delete your account, please contact our support team.

04 Deposits & Withdrawals

Deposits on ice365 can be made via Mobile Banking, Nagad, Rocket, and bank transfer. All transactions are protected with SSL encryption.

• Minimum Deposit: BDT 500 (may vary depending on payment method).
• Minimum Withdrawal: BDT 1,000।
• Withdrawals are typically processed within 15–30 minutes is completed.
• The payment method used for withdrawal must match the method used for the original deposit.
• Account verification is required for large withdrawal amounts.
• To prevent money laundering, ice365 reserves the right to verify transactions when necessary.

05 Bonuses & Promotions

Ice365 offers a variety of bonuses and promotions. Each bonus comes with its own terms, which should be read before claiming any offer.

• The welcome bonus applies to first deposits only and is available to new players exclusively.
• Most bonuses have a Wagering Requirement applies (typically 20x–30x).
• Bonus balances cannot be withdrawn until the wagering requirement has been completed.
• Claiming the same promotion multiple times or across multiple accounts is strictly prohibited.
• Ice365 reserves the right to modify, cancel, or set an expiry on any bonus offer at any time.
• If bonus abuse is suspected, ice365 may cancel the bonus and launch an investigation into the account.

Cashback offers are generally based on net losses from the previous week and are credited on a specific day. See each offer's page for full details.

06 Betting & Gaming Rules

All games on ice365 follow internationally recognized rules. The specific rules for each game can be found within the game itself.

• Once a bet is placed, it cannot be cancelled unless a technical error has occurred.
• In Sports Betting, live odds may change up until the match begins.
• If incorrect odds are displayed due to a technical error, ice365 reserves the right to void the affected bets.
• In Fish Game and slots, the outcome of every round is determined by RNG.
• If a game is interrupted due to a power outage or internet issue, the result will be determined based on server records.

07 Prohibited Activities

The following activities are strictly prohibited on ice365 and may result in permanent account closure:

• Creating multiple accounts to claim bonuses or gain unfair advantages.
• Attempting to manipulate game outcomes or system behavior.
• Using illegal software, bots, or automated systems.
• Engaging in money laundering or transactions involving illegal funds.
• Attempting unauthorized access to another user's account.
• Providing false information to the support team or making fraudulent claims.
• Harassing or discriminating against other players.

08 Privacy & Data Protection

Ice365 takes the security of your personal information seriously. We never sell your data to third parties.

• Information provided at registration is used solely for account management purposes.
• All data is protected with 256-bit SSL encryption.
• Documents collected for KYC (Know Your Customer) verification are stored securely.
• You may request deletion of your data at any time.

For more details, visit our Privacy Policy Read.

09 Responsible Gaming

Ice365 believes gaming should be a source of entertainment. We want our players to enjoy games in a healthy and responsible way.

• You can set your own deposit limits.
• You may use the cooldown feature to take a temporary break whenever needed.
• You may take an extended break through self-exclusion.
• If you notice signs of gaming addiction, our support team is here to help.

For more details, visit our Responsible Gaming View page.

10 Account Suspension & Closure

Ice365 may temporarily suspend or permanently close an account under the following circumstances:

• Violation of the terms and conditions.
• If suspicious activity is detected on an account.
• If KYC verification fails or false information is found.
• By order of a court or regulatory authority.
• If an account has been inactive for an extended period.

Ice365 will attempt to notify the user before closing an account. Any remaining balance will be returned through the appropriate process, though this may not apply in cases of rule violations.

11 Limitation of Liability

Ice365 always strives to provide uninterrupted service; however, ice365's liability is limited in the following cases:

• Losses caused by internet issues or device malfunctions.
• Transaction delays caused by third-party payment gateways.
• Unexpected technical issues or server downtime.
• Losses resulting from the user's own negligence.

Ice365 is committed to delivering the best possible service and will work to resolve any issues promptly.

12 Right to Modify Terms

Ice365 reserves the right to update or modify these Terms & Conditions at any time. When changes are made:

• A notice will be posted on the website.
• Notification may be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

We recommend checking this page regularly. If you have any questions or need clarification, please reach out to our support team.